Follow the script

The script is the only script you will ever need and your first impression, so you must know it well. It will give you direction and keep you on track if and when required.

 

You can use the script when doing ALM training. It has a few more elements to ensure you have a complete picture.

 

Print out a copy for referrence

ALM Framework

This 1.5 minute video shows you how to use the ALM framework in your first connection call to secure an in-person appointment.

 

Print out the handout provided in the  lesson
 
 

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